Do I need to create an account to shop with No-Mad?
You may place an order without registering. However, creating an account and registering will make it easier for you to track your order, facilitate a return and save your personal information for a quicker shopping experience in the future.
Can I place an order over the phone?
Yes of course, someone from our team would be happy to take your order; you can call us on +91-98203 61687.
Is there a limit to the quantity that I can order?
No, there’s no limit. Shop your heart out!
How do I know if my order has been placed successfully?
Within a few minutes of successfully placing your order, you will receive an email confirmation from No-Mad. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.
Can I modify or cancel my order?
We do our best to ensure that you receive your order as quickly and accurately as possible, and therefore we cannot make any changes or cancel your order once it has been submitted.
Where is my confirmation email?
Sometimes, the right emails land up in spam. If you can’t find your order confirmation email, check spam. If you still don’t find it, simply request us to resend it.
When is my order confirmed?
When you place an order through the no-mad.in website, your order is confirmed contingent on receipt of payment. As soon as your payment has been processed (bank transfer, credit/debit cards) or cheque received you will receive another email confirming that your order has been processed.
How long will it take for my order to arrive?
All shipping times are mentioned on the individual product page, under the category Shipping information. We try our level best to ship the goods within specified time lines. In case you have not received your order in time, please mail us at info@no-mad.in and we will look into on case to case basis.
Can I track my order?
Once your order has been shipped, you will receive a confirmation email from our end with the shipping details. Please note we use multiple shipping agents depending on your product selection and location. You can track the order on the shipping agency’s website as mentioned in the email.
What do I do if my order is received in a damaged condition?
If your package has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
What happens if the wrong product was delivered to me?
In an unlikely event that the product you received is not what you ordered; please contact our Customer Care Team within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
What happens if the product I ordered is out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.
What are the online payment options available on your website?
We have a number of payment methods. Choose the one that is most convenient for you. We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases in India, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation.
For Domestic Orders:
• Direct Bank Transfer
Account Name: De’Edifice Hospitality Private Limited
Bank Name & Address: HDFC Bank, Manekji Wadia Bldg,
Fort, Mumbai –1
Branch Name: Fort University, Mumbai
Account No: 00602000038702
IFSC Code: HDFC0000060
• Cheque or Demand Draft in the name of De’Edifice Hospitality Private Limited.
(behind the cheque/DD, please mention your Order No, Name
and email ID) and courier it to our office address :
No-Mad
1/1 Kothari House,
5/7 Oak Lane, Fort,
Mumbai – 400001
Tel: +91 22 22671183 / 2265 6822
• Credit cards: Master Card/Visa Card /Amex/JCB/Diners
• Debit Cards: For various Banks
• Net banking : For Various Banks
• PAYPAL
For International Orders :
• Credit Cards: Visa/Master
• PAYPAL
All orders are processed in the currency shown (Euro, GBP or USD), and for this some credit cards may charge a foreign transaction fee if your holding account is in a different currency. Please check with your card issuer if this is applicable to you, as we cannot predict or control bank fees and will not be responsible for them.
For all card payments, you will be transferred to CCAVENUE, a third party payment gateway to complete your transaction. CCAvenue is the biggest payment gateway in India, and a 100% secure, PCI DSS certified site, using the highest levels of encryption possible.
If you do not have a credit card, please contact us at info@no-mad.in and we can work out an alternative method for you to purchase our products.
Do you provide Cash on Delivery (COD) service?
NO, we do not provide Cash on Delivery services.
What should I do if my payment doesn’t get through or fails?
If your payment transaction fails, please email us at info@no-mad.in with your transaction details and we will try our best to find an alternative solution for you.
My transaction failed, I received a payment gateway error message Please help.
Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.
How do I report any suspicious activity during payment?
Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.
What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.
How secure is my payment information on your website?
• To enhance security of your payment data, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details (i.e. credit/debit card number, expiration date, CVV etc.) are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your Card Issuing bank for obtaining an authorization decision. At no time during the purchase process or thereafter, do we have access to, or store, your complete card account information. For more details on this please refer our Privacy Policy
• For greater security, we have enabled our systems for Verified by VISA and MasterCard Secure Code facility, applicable to VISA and MASTERCARD respectively. This is an additional security measure necessitating you to enter a password which only you, the card holder, can have access to. Also, we do not capture any such passwords and you enter this directly into a bank secure system.
• It is not uncommon for a request for credit / debit card authorization to fail once or twice before the card is finally authorized. This happens due to problems with your card issuing banks servers. You must try again till you get a successful notification.
• At times the bank payment servers or your issuing banks payment servers may be down, in which case a message will be posted informing you of the same. Under such circumstances, you can continue shopping and add items to the bag which would then be saved and you can come back later and complete the payment transaction within 24 hours.
• Payment on your card bill will appear in your local currency (as per the norms of your card issuing bank). Your card will be charged in Indian currency as per prevailing rate of exchange and charge policies of your card issuer.
