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Orders

Do I need to create an account to shop with No-Mad?
You may place an order without registering.  However, creating an account and registering will make it easier for you to track your order, facilitate a return and save your personal information for a quicker shopping experience in the future.

Can I place an order over the phone?
Yes of course, someone from our team would be happy to take your order; you can call us on +91-98203 61687.

How do I know if my order has been placed successfully?
Within a few minutes of successfully placing your order, you will receive an email confirmation from No-Mad. This email will include all the important details related to your order. Please do not delete this email, as it, more or less, acts as an order receipt.

Can I modify or cancel my order?

We do our best to ensure that you receive your order as quickly and accurately as possible, and therefore we cannot make any changes or cancel your order once it has been submitted.

Where is my confirmation email?
Sometimes, the right emails land up in spam. If you can’t find your order confirmation email, check spam. If you still don’t find it, simply request us to resend it.

When is my order confirmed?
When you place an order through the no-mad.in website, your order is confirmed contingent on receipt of payment. As soon as your payment has been processed (bank transfer, credit/debit cards) or cheque collected you will receive another email confirming that your order has been processed.

How long will it take for my order to arrive? 
All shipping times are mentioned on the individual product page, under the category Additional information. We try our level best to ship the goods within specified time lines. In case you have not received your order in time, please mail us at info@no-mad.in and we will look into on case to case basis.

Can I track my order?
Once your order has been shipped, you will receive a confirmation email from our end with the shipping details. Please note we use multiple shipping agents depending on your product selection. You can track the order on the shipping agency’s website as mentioned in the email.

 

Payments

1. How do I pay for my order?

We have a number of payment methods. Choose the one that is most convenient for you.

India

  • Direct Bank Transfer
    Account Name: De’Edifice Hospitality Private Limited
    Bank Name & Address: HDFC Bank, Manekji Wadia Bldg,
    Fort, Mumbai –1
    Branch Name: Fort University, Mumbai
    Account No: 00602000038702
    IFSC Code: HDFC0000060
  • Cheque or Demand Draft in the name of De’Edifice Hospitality Private Limited.
    (behind the cheque/DD, please mention your Order No, Name
    and email ID) and courier it to our office address :
    No-Mad
    1/1 Kothari House,
    5/7 Oak Lane, Fort,
    Mumbai – 400001
    Tel: +91 22 22671183
  • Credit cards: Master Card/Visa Card / Amex/JCB/Diners
  • Debit Cards: For various Banks
  • Net banking : For Various Banks

International

  • Credit Cards: Visa/Master
  • PAYPAL

All orders are processed in the currency shown (Euro , GBP or USD), and for this some credit cards may charge a foreign transaction fee if your holding account is in a different currency. Please check with your card issuer if this is applicable to you, as we cannot predict or control bank fees and will not be responsible for them.

For all card payments, you will be transferred to CCAvenue, a third party payment gateway to complete your transaction. CCAvenue is the biggest payment gateway in India, and a 100% secure, PCI DSS certified site, using the highest levels of encryption possible.

If you do not have a credit card, please contact us at info@no-mad.in and we can work out an alternative method for you to purchase our products.

What should I do if my payment doesn’t get through or fails?
If your payment transaction fails, please email us at info@no-mad.in with your transaction details and we will try our best to find an alternative solution for you.

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